Privacy Policy

This Privacy Policy explains how Moodu ("we," "us" or "our") collects, uses and shares information when you use the Moodu website at moodu.ai, the Moodu app at app.moodu.ai, our mobile apps, and related services (the "Service"). By using the Service, you agree to this Privacy Policy and our Terms of Service.

Information we collect

Information you give us

• Account information: your email address and your age.
• Onboarding answers and profile: such as your name, what you'd like support with, how you've been feeling, sleep, how overwhelmed you feel, whether you see a therapist, and how you'd like Moodu to talk with you.
• Your content: your conversations with Moodu, mood check-ins, notes, preferences, and anything else you enter.
• Purchase information: your plan, subscription status and billing history. Card details are handled by our payment processor or app store; we don't store full card numbers.
• Communications: messages you send us, such as support emails, and your feedback.

Information collected automatically

• Device and usage information: such as IP address, browser and device type, operating system, language, approximate location derived from IP address, pages and screens viewed, features used, times and dates, referring pages, and error and performance logs.
• Cookies and similar technologies: we and our partners may use cookies, local storage, pixels and similar tools to keep you signed in, remember your settings, measure and improve the Service, and understand how people find our website.

Information from others

We may receive information from app stores, payment processors, service providers and other partners, such as purchase and subscription status, and information that helps us prevent fraud and measure how people find Moodu.

How we use information

We may use the information we collect to:

• provide, operate and personalize the Service, including generating AI replies that fit what you've shared;
• create and manage your account, sign you in, and sync your data across your devices;
• process subscriptions, trials and payments;
• communicate with you, including sign-in codes, service and billing messages, and news and offers about Moodu (you can opt out of marketing messages at any time);
• maintain safety and security, including detecting and responding to crisis situations, fraud, abuse and violations of our Terms;
• measure, analyze, test, improve and develop the Service and new features, including by using de-identified or aggregated information;
• comply with legal obligations, respond to legal requests, and enforce our rights; and
• for any other purpose we describe when we collect the information or with your consent.

How we share information

We may share information:

• With service providers who work on our behalf, such as hosting and storage, AI model providers that generate replies, email delivery, payment processing, analytics, and customer support.
• With app stores and payment processors to complete and manage purchases.
• With our affiliates and related companies that operate, support or provide services for Moodu.
• For legal and safety reasons, when we believe it's needed to comply with law or legal process, to protect the rights, property or safety of you, us or others, or in an emergency involving a risk of serious harm.
• In a business transfer, such as a merger, acquisition, financing, reorganization or sale of assets, including during negotiations.
• With your consent or at your direction.
• In de-identified or aggregated form that doesn't reasonably identify you, for any purpose.

Information from visits to our marketing website, such as device and usage information, may be shared with analytics and advertising partners to measure and improve our marketing. We don't sell your conversations, mood check-ins or notes, and we don't use or share them for advertising.

AI processing

When you message Moodu, your message, the recent conversation, and relevant profile details (such as your name, age and what you'd like support with) are sent to AI model providers that generate Moodu's reply on our behalf.

How long we keep information

We keep information for as long as your account is active and as long as needed for the purposes in this policy, including to provide the Service, meet legal, tax and accounting obligations, resolve disputes, prevent abuse, and enforce our agreements. When you delete your account, we delete or de-identify your account information and content, except where we need to keep some of it for those reasons. Copies may remain in backups for a limited time.

Your choices

• Access and update: you can view and change your profile and preferences in the app.
• Delete: you can delete your account and its content in the app under Settings, then Account, or by emailing us.
• Marketing: you can opt out of marketing emails using the unsubscribe link or by emailing us. We'll still send messages about your account and billing.
• Cookies: you can block or delete cookies in your browser settings. Some features, like staying signed in, may not work without them.

Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information, or to opt out of certain uses. To make a request, email support@moodu.ai from your account email. We may need to verify your identity, and we'll respond as the law requires.

Children and teens

Moodu isn't for children under 13, and we don't knowingly collect personal information from them. If we learn that we have, we'll delete it. People aged 13 to 17 may use Moodu only with a parent or guardian's permission. Parents or guardians with questions can email support@moodu.ai.

Security

We use measures designed to protect information, such as encrypting conversations, mood check-ins and notes before they're stored. No method of transmission or storage is completely secure, though, and we can't guarantee the security of any information.

Where information is processed

We're based in the United States. Information may be stored and processed in the United States and in other countries where we or our service providers operate, which may have different data protection laws than where you live.

Changes to this policy

We may update this Privacy Policy. When we do, we'll post the new version with a new effective date and, if the changes are significant, give notice in the Service or by email.

Contact

Questions or requests about privacy? Email support@moodu.ai.